A federal tax credit on 75% efficient biomass heating appliances, which expired on December 31, 2011 was reinstated by the “fiscal cliff” legislation, the American Taxpayer Relief Act of 2012 (H.R. 8), signed by President Obama on January 2, 2013.
Vogelzang warrants to the original purchaser against premature failure of any component due to workmanship, quality, or materials as follows:
Warm Air Furnaces
Firebox, Flue Collar (if equipped), All Doors (Feed and Ash), and Cabinet and Trim - THREE Years
Bi-Metal Thermostat - TWO Years
Cast Iron Components, Steel Liners and Retainers, Gaskets, All Electrical Components (including blower if equipped), Paint and Finish - ONE Year
Plate Steel Heaters (Inserts, Freestanding, and Pedestal)
Firebox, Flue Collar (if equipped), All Doors - THREE Years
Firebox Baffle, Door Gasket, All Electrical Components (Including Blower ), All Electrical Components (Including Blower )- if equipped, and Cabinet and Trim - ONE Year
Pellet/Multi-Fuel Heaters (Inserts, Freestanding, and Pedestal)
Firebox/Firepot, Heat Exchanger, and Door - THREE Years
Cabinets and Trim. Gaskets, All Electrical Components, (Blower, Auger/Agitator Motor, PC Board, Switches), and Ceramic Glass/ Agitator - ONE Year
Firebox, Flue Collar, and All Doors (Feed and Ash Door) - THREE Years
Bi-Metal thermostat - TWO Years
Cast Iron, Steel Liners, and Retainers, Grates, Door Gaskets, All Electrical Components (Including Blower )- if equipped, Cabinet and Trim - ONE Year
This warranty does not cover labor. Please note that our Warranty policy does not cover any merchandise that has been abused, neglected, installed improperly, or used under any circumstances other than their intended application.
Please call us at 616-396-1911 before returning any product and we will be happy to assist you. Customers may return all unused product to us for a full refund and will only pay for the return shipping. We do appreciate a call so we can be expecting your return. Our address for returns is:
Vogelzang International Corporation
Attn: Returns Department
227 Industrial Park Road
South Pittsburg, TN 37380 South Pittsburg, TN
The following return instructions apply to dealers only (Call 616-396-1911):
In the case of the damaged or unsellable merchandise, Vogelzang International Corporation requests that the Distributor/Retailer call for disposition of merchandise. At that time we will determine whether to send replacement parts, request the return of the merchandise, or request that the merchandise be field destroyed.
If the product does in fact need to be returned we will assign an RGA number and determine who will pay the freight charges. After the RGA number is assigned, please fax a list of the merchandise to be returned with the anticipated ship date and the RGA number to fax: 616-396-1971. Send the product back to us using an approved freight carrier with a packing list enclosed.
Please note that Vogelzang International Corporation will NOT accept any returns without prior notification and the issuance of an RGA.